K H Hunt Lifeskills
UK Mediation and Association for Coaching logos

Mediation Skills Training

Target Group:

All staff responsible for managing difference and resolving disputes on a one to one basis. This course is designed to equip and empower the delegate with a structured mediation process as well as with the actual skills needed to be a mediator.

Aims:

  • To compare and contrast mediation with other forms of dispute resolution
  • To appreciate the necessary skills and qualities required of a mediator
  • To consider the structure and context of the mediation process

Learning Objectives:

On completion of the course delegates will be able to:

  • Identify the limits and benefits of the mediation process
  • Define and demonstrate the mediation process
  • Determine the skills and qualities of a mediator
  • Identify contexts where mediation can be used

Aspects Covered:

  • What mediation actually is
  • A mediator's skills and qualities
  • The structure of the mediation process
  • Non-mediable contexts
  • Reframing contexts positively
  • Whose is whose responsibility in the mediation process
  • The difference between positions and interests
  • Remaining impartial - the ABC
  • Assertive communication
  • Building on the common ground
  • Generating and assessing alternatives
  • Facilitating a mediation agreement